Photo & ordering help

Use the original photo rather than a screenshot or an image saved from a message preview. For 4×6 at 300 pixels per inch, aim for 1800×1200 pixels (landscape) or 1200×1800 (portrait). Smaller images are accepted and resized to your product. A yellow notice may appear because they can look soft or pixelated in print. We use ordinary resizing, without AI enhancement.

Fill print crops the photo to the paper’s shape. Move the crop to protect faces and important details. Fit whole photo keeps the full image and adds white space where needed. Check every preview before approving checkout.

One uploaded file produces one still image. GIF and animated WebP use the first frame; APNG uses its default still image. TIFF uses the first page. HEIC/HEIF uses its primary image, or the first image if none is marked. To print another frame or page, export it as a separate image first. Live Photo video and sound are not printed.

Transparent areas print on white. Files are converted to a standard 8-bit sRGB JPEG for printing and metadata is removed. HDR, wide-gamut, and CMYK colors may look different after conversion; screens and paper also reproduce color differently. Review the converted preview.

A file extension alone does not guarantee a readable image. Some compression variants or damaged files may not decode. Export to JPEG or PNG, keep the file under 15 MB and 150 megapixels, and try again. PDF documents, camera RAW files, Photoshop PSD files, JPEG XL, and JPEG 2000 need conversion before upload. Do not just rename the extension.

Selection sends the file to our server to create a compatible still preview. The preview endpoint does not save it to your photo library. When you continue after signing in, we save your cropped, print-ready photo privately. Unsubmitted saved photos can be removed from your photo list. See Privacy for retention and order records.

Add up to 50 different photos and 500 total prints per order, with up to 99 copies of each photo. Choose your product before requesting a quote. Each order currently contains one product.

The current service supports United States addresses. We check availability and the final shipping price before checkout. Estimated delivery: shown at checkout. Business days exclude weekends and holidays. Tracking links appear in My orders when available.

Yes. When you sign in, your most recent order’s name, email, phone number, and delivery address are filled in for your next order, including on another device. Review the details and edit them if you are sending prints to someone else.

Start typing your street address and choose a Google address suggestion. City, state, ZIP code and other address details stay collapsed after autofill. Choose “Show address details” to add an apartment or suite, make corrections, or enter the address manually. Missing required details open automatically. Always check the delivery address, phone and email before ordering.

A live quote shows print cost, shipping, tax, and any coupon savings before payment. Apply one coupon per order and review the updated total. You can pay by an available card or crypto method. Crypto token availability and the exact amount are checked at checkout. Quotes can expire, so refresh an expired quote before paying.

Choose “Card or wallet” at checkout. Pay in the secure payment window without leaving PhotoPrintAgent. Enter a credit or debit card, or choose Apple Pay or Google Pay when available. Square securely processes your payment. Wallet availability depends on your device, browser, saved payment card, and the payment provider. If no wallet button appears, use the card form in the payment window. The delivery address and total remain the ones you approved before payment.

Check the existing order in My orders first. If payment may have succeeded, do not create a second order or pay again. Contact support with the order reference. Payment confirmation and order acceptance are separate steps; neither means the order has shipped.

Contact support promptly with your order reference and a description of the problem. Once printing starts, changes or cancellation may no longer be possible. For damaged or incorrect prints, we will review your order and arrange an appropriate resolution.

Yes. Agents can use private guest checkout or an account API key. They should read the current product and upload specifications, upload image bytes, request a quote, and obtain your approval of the photos, address, and total. Keep guest tokens, checkout links, API keys, and wallet credentials private.